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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bill Middleton

Bill Middleton

December 9, 2024

5  out of  5
rating by Bill Middleton
"I have found that meeting my insurance needs through State Farm to be a very good investment. I have found over the years that you pay for what you get. I particularly commend MacKenzie McDonald at the Joy Morse Agency who I have found to be particularly helpful and responsive. This is a rare commodity in today's business world."
We responded:
"Thanks Bill! I'm so glad we can continue to meet your expectations and help with all your insurance needs. Mackenzie will be excited to know you enjoyed her service!"
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Robert Smart

December 8, 2024

5  out of  5
rating by Robert Smart
"I have been a State Farm Customer for over 45 years. I am definitely satisfied with the working relationship we have. Recently I purchased a new Honda and contacted your Office to cancel my previous auto policy and to get a new policy in place for the new car. When I contacted the Office I spoke with Mackenzie McDonald who was extremely nice, friendly, and knowledgeable about everything I needed! Previously, Mackenzie has helped me with several other business related issues that were promptly handled in a timely manner . She has always been Great to work with and is definitely an asset to State Farm and your company. Thank you Bob Smart"
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Wilson Strouse

December 5, 2024

4  out of  5
rating by Wilson Strouse
"Excellent communication process with staff concerning a recent crash when I was rear ended while waiting at a traffic light in south Lakeland. Joy and the front desk staff were very helpful and answered a my questions about the claim process, as I “traveled” through the Florida no fault law processes. I am very happy with the service and outcome related to repairs made on my truck. Staff at the Joy Morse Agency for State Farm Insurance ensured that my experience was a positive one!"
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Tammy Harper

December 5, 2024

5  out of  5
rating by Tammy Harper
"Always get great customer service very friendly and helpful"
We responded:
"Thank You, Tammy!"
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Joseph

December 5, 2024

5  out of  5
rating by Joseph
"Wonderful service at a great price!"
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Crossroad Reviews

December 3, 2024

5  out of  5
rating by Crossroad Reviews
"Mackenzie did a great job answering my questions. And getting everything I needed done done. Even when I decided to completely change my mind 😆"
We responded:
"Thank you for your 5 Star review! Mackenzie is very thorough! We are thankful for your business! "
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Gabriela Bonano

November 27, 2024

5  out of  5
rating by Gabriela Bonano
"Thank you Edwin for always helping me and my husband with all our insurance and for also going the extra mile to find us the best prices ."
We responded:
"Thank you, Gabriela! Edwin is an amazing person, always willing to help out! We appreciate your business!"
Profile photo of Lisa Lott

Lisa Lott

November 25, 2024

5  out of  5
rating by Lisa Lott
"I needed to get renter's insurance for my elderly parents. Mackenzie got it done quickly and efficiently. She was extremely professional. There is a reason we have stayed with Joy Morse's office all these years. They are exceptional."
We responded:
"Thank You Lisa! We appreciate you being a forever customer, and appreciate the referral oof your parents! "
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Martin Frasco

November 4, 2024

5  out of  5
rating by Martin Frasco
"Lisa Domine was very helpful and knowledgeable. Quick to respond and get me coverage quickly"
We responded:
"Martin, thank you for such an excellent review and recommendation. Lisa is a valuable member of our team and I'm so happy to hear that she was able to assist you. We really appreciate your business!"
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Donna Nicolodi

November 4, 2024

5  out of  5
rating by Donna Nicolodi
"Lisa Domine was very helpful in working with my mom to help her get insurance for her new car."
We responded:
"Thank you for the five-star rating, Donna! We appreciate your positive feedback and are delighted to know your mom had a great experience with us."
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Paul

October 25, 2024

5  out of  5
rating by Paul
"Great customer service! Knowledgeable staff who want to do right by their customers. Mackenzie was a big help in facilitating my move from Michigan to Florida."
We responded:
"Thank you for your wonderful review, Paul! We're delighted to hear that you received great service from our knowledgeable staff. Mackenzie is indeed a valuable team member, and we're glad she could assist with your move to Florida. If you need anything else, don't hesitate to reach out!"
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Liz Baldwin

October 17, 2024

5  out of  5
rating by Liz Baldwin
"So pleasant and helpful, spends a lot of time explaining everything and double checking to get the best cost, also so helpful with flood insurance."
We responded:
"Thank You, Liz! We appreciate your business!"
Profile photo of Megan Amaya

Megan Amaya

October 2, 2024

5  out of  5
rating by Megan Amaya
"Mackenzie and Lisa are great agents. They were both very professional and knowledgeable and provided me with a great home owners quote that was $1000 cheaper than our current insurance provider. Thank you for offering great customer service!"
We responded:
"Megan, thank you so much for your fantastic review! I’m thrilled to hear that Mackenzie and Lisa provided you with professional and knowledgeable service, and that we were able to offer you a homeowners quote that saved you $1,000. We pride ourselves on delivering excellent customer service, and your feedback means a lot to us! "
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Jay Bush

September 24, 2024

5  out of  5
rating by Jay Bush
"Lisa was wonderful at discussing my needs and saving money on my policy. She was a pleasure to work with and very thorough."
We responded:
"Thank You, Jay! I appreciate your business and loyalty!"
Profile photo of Osliancy Napoles

Osliancy Napoles

September 17, 2024

5  out of  5
rating by Osliancy Napoles
"Excelente servicio y muy buen trato por parte de Lianis la compañerita que me atendió"
We responded:
"¡Gracias por tu negocio! ¡Te apreciamos!"
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Jodi Montesinos

September 16, 2024

5  out of  5
rating by Jodi Montesinos
"This office is the best and I can not say enough about them. I have been with Joy Morse State Farm since 1996. They have always been helpful in assisting with all my insurance needs. I have worked with Edwin on multiple occasions and he always goes above and beyond to help me. He is knowledgeable, friendly and always a pleasure to work with. Thank you!"
We responded:
"Thank you, Jodi! We appreciate you so much! We are blessed to have you as a customer all these years!"
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Stephen Robles

September 12, 2024

5  out of  5
rating by Stephen Robles
"Mackenzie McDonald was very helpful adding a Tesla to my policy!"
We responded:
"Stephen, thanks for leaving a review and we are glad that you enjoyed your experience with us. Mackenzie will be excited to know that you enjoyed her service!"
Profile photo of Aly Turley

Aly Turley

August 30, 2024

5  out of  5
rating by Aly Turley
"State Farm has always been so good to work with. Mackenzie is fantastic with her care, service and communication. She makes everything so easy to do"
We responded:
"Thank you for such an excellent review, Aly! Mackenzie is a valuable member of our team and I'm so happy to hear that she was able to assist you. We are so grateful for you and your continued business!"
Profile photo of Chris Mathis

Chris Mathis

August 30, 2024

5  out of  5
rating by Chris Mathis
"We have had insurance with Joy Morse State Farm for over 20 years we have always had a great experience Edwin Torrres is who we deal with always a pleasure dealing with him. We highly recommend Joy Morse State Farm and Ask for Edwin you won’t be disappointed"
We responded:
"Thank you so much for your 20 years of trust and support, Chris! Edwin is a great asset to our team, we'll be sure to share your praises with him. We're delighted to have been of service to you, and we'll continue to be here whenever you need assistance."
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Ira Sherman

August 22, 2024

5  out of  5
rating by Ira Sherman
"Lisa was friendly, helpful and very knowledgeable with helping me lower my auto insurance premium. Joy Morse is an excellent State Farm agency!! Call them and you'll be pleased with the outcome"
We responded:
"Ira, thank you! I'm delighted to hear that Charity provided friendly and knowledgeable assistance in helping you lower your auto insurance premium. I appreciate your recognition of the excellent service provided by us. If you ever have more questions or insurance needs, feel free to reach out. We're here to help and appreciate your recommendation!"
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Kay Cochran

August 20, 2024

5  out of  5
rating by Kay Cochran
"Lisa went above and beyond to satisfy all of the tedious requirements of my daughters apartment complex for renter’s insurance. She was very responsive! I recommend reaching out to her for all your insurance needs!!"
We responded:
"Thank you so much for sharing your experience! We're thrilled to hear that Lisa went above and beyond to meet all the requirements for your daughter's renter’s insurance. Her responsiveness and dedication are exactly what we strive for, and we're glad she could make the process smoother for you. Your recommendation means a lot to us, Kay! Please let us know if there is anything else we can assist you with. "
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Melissa Lea Martin

August 16, 2024

5  out of  5
rating by Melissa Lea Martin
"THANK YOU LIANYS FOR ALL THE TIME YOU SPENT WITH ME TODAY AND ANSWERING ALL MY QUESTIONS! DEFINITELY WILL SPREAD THE WORD ON HOW GREAT YOU GUYS ARE !!"
We responded:
"Melissa, thank you for the 5-star review. I'm glad that we were able to save you some money on your insurance! We appreciate your business."
Profile photo of Cynthia Sunealitis

Cynthia Sunealitis

August 8, 2024

5  out of  5
rating by Cynthia Sunealitis
"McKenzie was awesome!!! She worked very diligently to help me find the information that was needed to replace/add my new golf cart !! Great Job McKenzie!!!!"
We responded:
"Thank you for sharing your experience! We’re thrilled to hear that Mackenzie was able to assist you diligently in finding the information you needed to replace or add your new golf cart. We’ll be sure to pass along your kind words to her. Thanks again, Cynthia! "
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Kristin Browning

August 1, 2024

5  out of  5
rating by Kristin Browning
"I can’t say enough great things about our insurance agent, Lisa! She was not only extremely knowledgeable and efficient but also incredibly kind and fun to work with. From start to finish, Lisa made us feel like we were the only customers she had, delivering superior customer service with the utmost professionalism and expertise. If you’re looking for someone who truly cares and goes above and beyond, Lisa is your go-to! Highly recommend!"
We responded:
"Thank you so much for your wonderful review, Kristin! We are thrilled to hear about your positive experience with Lisa. Her knowledge, efficiency, kindness, and professionalism are truly outstanding, and we are glad she made you feel valued and well taken care of throughout the entire process. Your recommendation means a lot to us, and we're grateful to have customers like you! "
Profile photo of Stacy McConnell

Stacy McConnell

July 25, 2024

5  out of  5
rating by Stacy McConnell
"Great experience"
We responded:
"Thank you for the five-star review, Stacy! It is our pleasure to be able to assist you. "