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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amy Lewis

Amy Lewis

January 27, 2025

5  out of  5
rating by Amy Lewis
"Just went to review all of the policies we have with Joy Morse State Farm (life and car) and Edwin Soler was very pleasant and easy to work with. He made everything simple and easy to understand and did not try to push me into anything with catastrophic scenarios. I appreciated the time he took to explain everything. I highly recommend working with him if you can."
We responded:
"Thank you for the great review, Amy! Edwin is an excellent team member! We appreciate your business!"
Profile photo of Mickey Tidwell

Mickey Tidwell

January 15, 2025

5  out of  5
rating by Mickey Tidwell
"McKenzie is a wonderful human being, sweet kind, knowledgeable, and patient! I appreciate her help and getting my insurance needs taken care of with State Farm. I look forward to a long relationship."
We responded:
"Thank you, Mickey, for the great review! Mackenzie is an awesome team member! She has all the characteristics that you mentioned! We appreciate your business!"
Profile photo of Charity Dollars

Charity Dollars

January 15, 2025

5  out of  5
rating by Charity Dollars
"Lianys was very helpful with helping me get my new vehicle insured."
We responded:
"Charity, Thank you for the great review. Your business is appreciated!"
Profile photo of Elaine Everette

Elaine Everette

January 13, 2025

5  out of  5
rating by Elaine Everette
"I would like to say that Summer Cartwright helped me a lot on this morning, and also other situations. She was very professional, patient, knowledgeable of her job, and very polite!!! She deserves more than 5 stars, how about a raise!"
We responded:
"Elaine, thank you for your five-star review! Summer is a great team member! "
Profile photo of Ashley Newman

Ashley Newman

December 28, 2024

5  out of  5
rating by Ashley Newman
"Summer C. was efficient and helpful when updating our policy!"
We responded:
"Thank you, Ashley! We appreciate your business!"
Profile photo of Natalie Bullock

Natalie Bullock

December 27, 2024

5  out of  5
rating by Natalie Bullock
"Very nice and helpful people 👍"
We responded:
"Thank You, Natalie! We strive to be kind, helpful, and resourceful to all of our customers!"
Profile photo of Lissette Aguilar

Lissette Aguilar

December 27, 2024

5  out of  5
rating by Lissette Aguilar
"Edwin soler Trato esencial te ayuda para tu esté complacido…"
We responded:
"Gracias Lissette!"
Profile photo of Bill Middleton

Bill Middleton

December 9, 2024

5  out of  5
rating by Bill Middleton
"I have found that meeting my insurance needs through State Farm to be a very good investment. I have found over the years that you pay for what you get. I particularly commend MacKenzie McDonald at the Joy Morse Agency who I have found to be particularly helpful and responsive. This is a rare commodity in today's business world."
We responded:
"Thanks Bill! I'm so glad we can continue to meet your expectations and help with all your insurance needs. Mackenzie will be excited to know you enjoyed her service!"
Profile photo of Robert Smart

Robert Smart

December 8, 2024

5  out of  5
rating by Robert Smart
"I have been a State Farm Customer for over 45 years. I am definitely satisfied with the working relationship we have. Recently I purchased a new Honda and contacted your Office to cancel my previous auto policy and to get a new policy in place for the new car. When I contacted the Office I spoke with Mackenzie McDonald who was extremely nice, friendly, and knowledgeable about everything I needed! Previously, Mackenzie has helped me with several other business related issues that were promptly handled in a timely manner . She has always been Great to work with and is definitely an asset to State Farm and your company. Thank you Bob Smart"
We responded:
"Bob, Thank You for the 5-star review! That helps our Agency ranking. Thanks for being a loyal customer! "
Profile photo of Wilson Strouse

Wilson Strouse

December 5, 2024

4  out of  5
rating by Wilson Strouse
"Excellent communication process with staff concerning a recent crash when I was rear ended while waiting at a traffic light in south Lakeland. Joy and the front desk staff were very helpful and answered a my questions about the claim process, as I “traveled” through the Florida no fault law processes. I am very happy with the service and outcome related to repairs made on my truck. Staff at the Joy Morse Agency for State Farm Insurance ensured that my experience was a positive one!"
We responded:
"Thanks, Will for your review! We appreciate your business!"
Profile photo of Tammy Harper

Tammy Harper

December 5, 2024

5  out of  5
rating by Tammy Harper
"Always get great customer service very friendly and helpful"
We responded:
"Thank You, Tammy!"
Profile photo of Joseph

Joseph

December 5, 2024

5  out of  5
rating by Joseph
"Wonderful service at a great price!"
We responded:
"Thank you, Joseph, for your 5-star review! We appreciate you!"
Profile photo of Jessica Porter

Jessica Porter

December 3, 2024

5  out of  5
rating by Jessica Porter
"Mackenzie did a great job answering my questions. And getting everything I needed done done. Even when I decided to completely change my mind 😆"
We responded:
"Thank you for your 5 Star review! Mackenzie is very thorough! We are thankful for your business! "
Profile photo of Gabriela Bonano

Gabriela Bonano

November 27, 2024

5  out of  5
rating by Gabriela Bonano
"Thank you Edwin for always helping me and my husband with all our insurance and for also going the extra mile to find us the best prices ."
We responded:
"Thank you, Gabriela! Edwin is an amazing person, always willing to help out! We appreciate your business!"
Profile photo of Lisa Lott

Lisa Lott

November 25, 2024

5  out of  5
rating by Lisa Lott
"I needed to get renter's insurance for my elderly parents. Mackenzie got it done quickly and efficiently. She was extremely professional. There is a reason we have stayed with Joy Morse's office all these years. They are exceptional."
We responded:
"Thank You Lisa! We appreciate you being a forever customer, and appreciate the referral oof your parents! "
Profile photo of Martin Frasco

Martin Frasco

November 4, 2024

5  out of  5
rating by Martin Frasco
"Lisa Domine was very helpful and knowledgeable. Quick to respond and get me coverage quickly"
We responded:
"Martin, thank you for such an excellent review and recommendation. Lisa is a valuable member of our team and I'm so happy to hear that she was able to assist you. We really appreciate your business!"
Profile photo of Donna Nicolodi

Donna Nicolodi

November 4, 2024

5  out of  5
rating by Donna Nicolodi
"Lisa Domine was very helpful in working with my mom to help her get insurance for her new car."
We responded:
"Thank you for the five-star rating, Donna! We appreciate your positive feedback and are delighted to know your mom had a great experience with us."
Profile photo of Paul

Paul

October 25, 2024

5  out of  5
rating by Paul
"Great customer service! Knowledgeable staff who want to do right by their customers. Mackenzie was a big help in facilitating my move from Michigan to Florida."
We responded:
"Thank you for your wonderful review, Paul! We're delighted to hear that you received great service from our knowledgeable staff. Mackenzie is indeed a valuable team member, and we're glad she could assist with your move to Florida. If you need anything else, don't hesitate to reach out!"
Profile photo of Liz Baldwin

Liz Baldwin

October 17, 2024

5  out of  5
rating by Liz Baldwin
"So pleasant and helpful, spends a lot of time explaining everything and double checking to get the best cost, also so helpful with flood insurance."
We responded:
"Thank You, Liz! We appreciate your business!"
Profile photo of Megan Amaya

Megan Amaya

October 2, 2024

5  out of  5
rating by Megan Amaya
"Mackenzie and Lisa are great agents. They were both very professional and knowledgeable and provided me with a great home owners quote that was $1000 cheaper than our current insurance provider. Thank you for offering great customer service!"
We responded:
"Megan, thank you so much for your fantastic review! I’m thrilled to hear that Mackenzie and Lisa provided you with professional and knowledgeable service, and that we were able to offer you a homeowners quote that saved you $1,000. We pride ourselves on delivering excellent customer service, and your feedback means a lot to us! "
Profile photo of Jay Bush

Jay Bush

September 24, 2024

5  out of  5
rating by Jay Bush
"Lisa was wonderful at discussing my needs and saving money on my policy. She was a pleasure to work with and very thorough."
We responded:
"Thank You, Jay! I appreciate your business and loyalty!"
Profile photo of Osliancy Napoles

Osliancy Napoles

September 17, 2024

5  out of  5
rating by Osliancy Napoles
"Excelente servicio y muy buen trato por parte de Lianis la compañerita que me atendió"
We responded:
"¡Gracias por tu negocio! ¡Te apreciamos!"
Profile photo of Jodi Montesinos

Jodi Montesinos

September 16, 2024

5  out of  5
rating by Jodi Montesinos
"This office is the best and I can not say enough about them. I have been with Joy Morse State Farm since 1996. They have always been helpful in assisting with all my insurance needs. I have worked with Edwin on multiple occasions and he always goes above and beyond to help me. He is knowledgeable, friendly and always a pleasure to work with. Thank you!"
We responded:
"Thank you, Jodi! We appreciate you so much! We are blessed to have you as a customer all these years!"
Profile photo of Stephen Robles

Stephen Robles

September 12, 2024

5  out of  5
rating by Stephen Robles
"Mackenzie McDonald was very helpful adding a Tesla to my policy!"
We responded:
"Stephen, thanks for leaving a review and we are glad that you enjoyed your experience with us. Mackenzie will be excited to know that you enjoyed her service!"
Profile photo of Aly Turley

Aly Turley

August 30, 2024

5  out of  5
rating by Aly Turley
"State Farm has always been so good to work with. Mackenzie is fantastic with her care, service and communication. She makes everything so easy to do"
We responded:
"Thank you for such an excellent review, Aly! Mackenzie is a valuable member of our team and I'm so happy to hear that she was able to assist you. We are so grateful for you and your continued business!"